---
title: Configuring business organizations serviced by a business organization
description: You can track the relationship between requesting and fulfilling service organizations. You can set hierarchy or relationship-based support criteria for your business organizations \(formerly business locations\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/configuring-business-locations-serviced-by-a-business-location.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up inter-organization support, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Configuring business organizations serviced by a business organization

You can track the relationship between requesting and fulfilling service organizations. You can set hierarchy or relationship-based support criteria for your business organizations \(formerly business locations\).

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).

<table id="table_lwc_szp_1cc"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Define the configuration type for customers or business organizations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/associate-customer-criteria-to-service-organization.md)

</td><td>

Define the configuration type for the business organization served to provide access to the location support agents.

</td></tr><tr><td>

[Associate customers or business organizations to a service organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/associate-customers-or-bus-loc-to-so.md)

</td><td>

Associate business organizations to service organizations using the organization customer criteria \[service\_organization\_customer\_criteria\] table.

</td></tr></tbody>
</table>