---
title: Contact form for Email Interaction for CSM
description: The Contact form enables you to add the customer contact to the interaction record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/contact-form-eaai.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Email Interaction for CSM]
breadcrumb: [Email Interaction for CSM reference, Reference, Customer Service Management]
---

# Contact form for Email Interaction for CSM

The Contact form enables you to add the customer contact to the interaction record.

|Field|Description|
|-----|-----------|
|First name|First name of the customer contact.|
|Last name|Last name of the customer contact.|
|Account|Account with which the customer contact is associated.|
|Title|Title of the customer contact.|
|Language|Preferred language of the customer for all communications and interactions.|
|Email|Email address of the customer contact.|
|Business phone|Business phone number of the customer contact.|
|Mobile phone|Mobile phone number of the customer contact.|
|Time zone|Time zone of the customer contact.|
|Notification|Enable notifications for the customer contact using the drop-down list.|

**Related topics**  


[Create a customer contact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-a-customer-contact_EaaI.md)