---
title: Create a business organization
description: Establish internal and external organizations so that users and consumers at a business organization can create accounts, contacts, consumers, and households.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-business-location.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Create a business organization

Establish internal and external organizations so that users and consumers at a business organization can create accounts, contacts, consumers, and households.

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).

|Task|Description|
|----|-----------|
|[Create an internal organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-internal-business-location.md)|Create an internal organization \(formerly internal business location\).|
|[Create an external organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-external-business-location.md)|Create an external organization \(formerly external business location\).|