---
title: Create a case for install base from the Customer Service homepage
description: Create a case about a question or issue on your install base from the Customer Service homepage.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-case-install-base.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Create a case for install base from the Customer Service homepage

Create a case about a question or issue on your install base from the Customer Service homepage.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.partner, sn\_customerservice.customer\_admin, or sn\_customerservice.partner\_admin

## About this task

Install base enables you to track which instances have been provisioned for your account and the products and services that run on them.

## Procedure

1.  Navigate to the Customer Service homepage.

2.  Click **Create Case for Install Base**.

3.  Fill out the fields on the form, as required.

<table id="table_czw_ftc_nr"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Product

</td><td>

The sold product you have a question on or issue with.

</td></tr><tr><td>

Install Base

</td><td>

The install base item you have a question on or issue with.

</td></tr><tr><td>

Priority

</td><td>

The assigned priority:-   1 — Critical
-   2 — High
-   3 — Moderate
-   4 — Low \(default\)


</td></tr><tr><td>

Subject

</td><td>

A brief description of the question, issue, or problem.

</td></tr><tr><td>

Description

</td><td>

A more detailed description of the customer question, issue, or problem.

</td></tr></tbody>
</table>    **Note:** Currently, the **Save as Draft** option is not optimized for Customer Service Management portals and, it is inactive by default.

4.  Select **Submit**.

    The case is created, assigned a case number, and added to the user's case list. Click **My Cases** at the top of the customer portal to view the Cases list.


**Related topics**  


[View install base information from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/view-install-base-info.md)

[View or modify a case from the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_ViewOrModCaseFromCustSlfServPrt.md)