---
title: Create service contracts
description: Service contracts define the type of support that customers receive.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-csm-service-contracts.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Product data, Set up your environment, Configure, Customer Service Management]
---

# Create service contracts

Service contracts define the type of support that customers receive.

## Before you begin

Role required: sn\_customerservice\_manager or admin

## About this task

A contract can include an account and contact or a consumer and the specific assets that are covered. A contract can also include multiple service entitlements and SLAs.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Contracts** > **Service Contracts**.

2.  Click **New**.

3.  Fill in the fields on the Contract form, as appropriate.

<table id="table_fyv_dtr_bs"><thead><tr><th>

Field

</th><th>

Definition

</th></tr></thead><tbody><tr><td>

Number

</td><td>

The automatically created contract number.

</td></tr><tr><td>

Account

</td><td>

The name of the account associated with this contract.

</td></tr><tr><td>

Consumer

</td><td>

The name of the consumer associated with this contract.

</td></tr><tr><td>

Contract administrator

</td><td>

The individual who is responsible for managing the contract.

</td></tr><tr><td>

Approver

</td><td>

The user who approves or rejects the contract.

</td></tr><tr><td>

Contract number

</td><td>

The number assigned to the contract by the customer.

</td></tr><tr><td>

State

</td><td>

The current state of the contract:-   Draft
-   Active
-   Expired
-   Canceled


</td></tr><tr><td>

Starts

</td><td>

The date that the contract starts.

</td></tr><tr><td>

Ends

</td><td>

The date that the contract ends.

</td></tr><tr><td>

Name

</td><td>

A name for the contract.

</td></tr></tbody>
</table>4.  Right-click the form header and select **Save**.

    The **Entitlements**, **Assets Covered**, **Terms and Conditions**, **Contracts**, **Cases**, and **Products Covered** related lists are displayed.

5.  On the **Products Covered** related list, click **Edit** to associate sold products to the contract.

    The list of sold products displayed is filtered based on the account. Click **Run filter** to see a list of all sold products, but you can only add the sold products that belong to the account selected or to the account hierarchy.

6.  Click **Submit**.

    You can also click **Submit For Review** to place the contract in the **Draft** state and send an email to the **Approver** to review the contract.

    Customer service agents can view contract information in Agent Workspace and customers can view contract information on the Customer and Consumer Service Portals.