---
title: Create installed products
description: Create an installed product to create an association between sold products and install base items. Installed products provide information on the instances that a sold product is deployed on.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-deployed-sold-item.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Installed products, Configure install base, Configure product data, Product data, Set up your environment, Configure, Customer Service Management]
---

# Create installed products

Create an installed product to create an association between sold products and install base items. Installed products provide information on the instances that a sold product is deployed on.

## Before you begin

Role required: sn\_customerservice\_manager or admin

Ensure that the Customer Service Install Base Management plugin \(com.snc.install\_base\) is installed.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Products** > **Installed Products**.

2.  Click **New**.

3.  Fill out the fields on the form.

    |Field|Description|
    |-----|-----------|
    |Install Base Item|Instance the sold item is deployed on.|
    |Sold Product|Sold product deployed to the customer.|

4.  Click **Submit**.