---
title: Create a social media profile
description: Users with the customer service manager role can create a social media profile for an account, contact, or consumer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-social-profile.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Customer management, Use, Customer Service Management]
---

# Create a social media profile

Users with the customer service manager role can create a social media profile for an account, contact, or consumer.

## Before you begin

Role required: sn\_customerservice\_manager or admin

## Procedure

1.  Navigate to an Account, Contact, or Consumer record.

    -   **Customer Service** > **Customer** > **Accounts**
    -   **Customer Service** > **Customer** > **Contacts**
    -   **Customer Service** > **Customer** > **Consumers**
2.  In the **Social Profiles** related list on the selected record, click **New**.

3.  Fill in the fields on the Social Profile form, as appropriate.

<table id="table_fyv_dtr_bs"><thead><tr><th>

Field

</th><th>

Definition

</th></tr></thead><tbody><tr><td>

Channel

</td><td>

The social media channel for this profile. For example, Twitter or Facebook.**Note:** This field is a reference to the Social Channels \[sn\_app\_cs\_social\_social\_channel\] table.

</td></tr><tr><td>

Social ID

</td><td>

The user's name or handle for the selected social media channel.

</td></tr><tr><td>

Contact

</td><td>

If created from the Contact form, this field displays the name of the contact.

</td></tr><tr><td>

Consumer

</td><td>

If created from the Consumer form, this field displays the name of the consumer.

</td></tr><tr><td>

Account

</td><td>

If created from the Account form, this field displays the name of the account.

</td></tr><tr><td>

Profile URL

</td><td>

The link to the user's social media account.

</td></tr></tbody>
</table>4.  Click **Submit**.


**Related topics**  


[Social media communication channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/social-media-integration.md)