---
title: Activity stream
description: The activity stream helps agents stay informed by displaying a running history of updates and communications within a CRM Workspace record like field changes, comments, work notes, and emails.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-config-ws-activity-stream.html
release: australia
topic_type: concept
last_updated: "2026-03-19"
reading_time_minutes: 1
breadcrumb: [CRM Workspace features, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Activity stream

The activity stream helps agents stay informed by displaying a running history of updates and communications within a CRM Workspace record like field changes, comments, work notes, and emails.

\[Omitted image "csm-default-record-page-activity-stream.png"\] Alt text: The activity stream in the CSM Configurable Workspace is central to the record page and shows the record activity, including the user, action, and time

## Activity Stream component

The Activity Stream component in UI Builder displays a list of changes made to a record.

The standard record page template in UI Builder uses the Activity Stream component alongside other components that create a record page. While the standard record page template offers a useful starting point, admins can customize or build their own record pages as needed.

The Activity Stream component is configured and customized by admins in UI Builder. For information on Activity Stream component configurations, see [Activity Stream UIB Setup](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-activity-stream-connected/uib-setup).

## Additional information

For more information about working with the activity stream, see the following topics in the [Configurable Workspace UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/workspace-landing-page.md) documentation:

-   [Administering Activity stream for Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/administer-activity-stream-configurable-workspace.md)
-   [Using the Activity stream in Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/using-activity-stream-configurable-workspace.md)