---
title: Open the CSM/FSM Configurable Workspace experience in UI Builder
description: Access the CSM/FSM Configurable Workspace experience in UI Builder for editing.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-config-ws-open-in-uib.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Open the CSM/FSM Configurable Workspace experience in UI Builder

Access the CSM/FSM Configurable Workspace experience in UI Builder for editing.

## Before you begin

Role required: ui\_builder\_admin, admin

## About this task

## Procedure

1.  In the navigation filter, navigate to **All** > **Now Experience Framework** > **UI Builder**.

2.  Select the **Experiences** tab.

3.  Select the **CSM/FSM Configurable Workspace** experience.


## Result

The CSM/FSM configurable experience opens in UI Builder.