---
title: Create an order case line item for an order case
description: Create a new order case line item for an existing order case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-order-ops-order-case-new-lines.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Creating an order case, Order Operations Case Management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Create an order case line item for an order case

Create a new order case line item for an existing order case.

## Before you begin

Role required: sn\_order\_case.creator, sn\_order\_case.agent, sn\_customerservice\_agent, admin

## Procedure

1.  Open an order case record in CRM Workspace.

2.  Select **New** in the Order Case Line list.

    This opens a Create New Order Case Line record in a separate sub tab.

3.  Fill in the details for the new order case line item.

4.  Select **Save**.

    The system adds the new order case line to the Order Case Line list.