---
title: Task activity timeline preset and controller
description: Use the Task activity timeline preset and controller to add the Timeline component as a standalone component on task record pages such as case or incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-record-page-timeline-component.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Components, Record pages and page templates, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Task activity timeline preset and controller

Use the Task activity timeline preset and controller to add the Timeline component as a standalone component on task record pages such as case or incident.

The timeline uses icons to display record events and colors to show ranges of time, such as when a case is with the agent or the customer. Agents can use the timeline in the following ways:

-   Zoom in and out.
-   Select the **Show details** toggle to display more information.
-   Hover over the icons to show tool tips.

For more information about the timeline features, see [CSM Configurable Workspace form ribbon and components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-agent-workspace-ribbon.md).

\[Omitted image "component-timeline.png"\] Alt text: The timeline component shows record activities, the duration of each activity, and who performed the activity using colors and icons.

The [Timeline component](https://horizon.servicenow.com/workspace/components/sn-component-timeline?release=zurich) is available in the UIB toolbox. This component displays activities for task-based records such as cases or incidents in a timeline view. It uses the resolution shaper configuration to automatically fetch and organize your data.

To add the Timeline component to a record page as a standalone component, the admin can select the **Task activity timeline preset and controller** and complete the component configuration. For more information, see the following topics:

-   [Add the Timeline component as a standalone component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/add-timeline-component-as-standalone.md)
-   [Enable the Timeline component to refresh](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/enable-timeline-component-to-refresh.md)