---
title: Schedule a walk-up appointment as a guest user
description: Schedule walk-up appointments as a guest user from either the Customer Service Portal or Consumer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-walkup-appt-guest.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Walk-up Experience, Customer communication, Use, Customer Service Management]
---

# Schedule a walk-up appointment as a guest user

Schedule walk-up appointments as a guest user from either the Customer Service Portal or Consumer Service Portal.

## Before you begin

Role required: none

## Procedure

1.  Go to the Customer Service Portal or Consumer Service Portal home page by adding the suffix `/csm` or `/csp` to your instance URL.

2.  Select **Walk-up Check-in**.

3.  Select **Allow** to use your current location or select the location you prefer from the **Select the location** drop-down list.

    The Welcome to Walk-up Check-in screen is displayed.

    **Note:** A user with login credentials can also log in through the guest Walk-up Check-in link to book an appointment.

4.  Select the **I'm not a robot** check box and verify that you aren’t a robot.

5.  Fill in the fields.

<table id="table_g2f_fpz_pmb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Enter your name

</td><td>

Your first name and last name.

</td></tr><tr><td>

Enter your email address

</td><td>

Your email address.

</td></tr><tr><td>

Enter your phone number \(optional\)

</td><td>

Your phone number.**Note:** This field doesn't accept alphabetical characters.

</td></tr><tr><td>

What is the reason for your visit?

</td><td>

The reason for your visit.

</td></tr><tr><td>

When do you want to visit?

</td><td>

The date you want to visit. Click the calendar icon, select the desired date and time for the appointment, and click **Select**.

</td></tr></tbody>
</table>    The default location name, description, hours of operation, and **Get Directions** link are displayed on the right.

    **Note:** If you have chosen to select a location, the **View on map** link appears instead.

6.  Change the location manually.

    1.  Click **Change Location**.

    2.  Select a location from the drop-down list.

7.  Click **Schedule appointment**.

    You’ll receive a verification email.

    **Note:** You can also select **Cancel appointment** on the same Welcome to Walk-up Check-in screen. Confirm the cancellation in the dialog box that appears and cancel the appointment.

8.  Select **Verify** or select the link to confirm your appointment from the email you receive.

    The appointment is confirmed and the details are displayed on the confirmation screen. If you want to verify your appointment once this screen Is no longer displayed, you can select the link in the appointment confirmation email to display it again.