---
title: Schedule appointments or join a queue from the Self Service portals
description: Customers must invest time in coming to a physical location for service. The ability to book appointments at a specific time helps plan visits to the service location. A slot is pre-assigned based on the appointment booking.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-walkup-checkin-online.html
release: australia
topic_type: task
last_updated: "2026-06-25"
reading_time_minutes: 1
breadcrumb: [Using Walk-up Experience, Customer communication, Use, Customer Service Management]
---

# Schedule appointments or join a queue from the Self Service portals

Customers must invest time in coming to a physical location for service. The ability to book appointments at a specific time helps plan visits to the service location. A slot is pre-assigned based on the appointment booking.

## Before you begin

Role required: sn\_walkup.walkup\_login

## Procedure

1.  Log in to the customer portal.

2.  Navigate to **Support**>**Walk-up Check In** from the portal header.

    The application searches for your nearest service center.

3.  Select **Change location** and select the location you prefer from the drop-down list.

    The default location is set to the nearest service center based on your location information if you enable the browser to access your location. You can select the location manually if you don't want the browser to detect your location.

4.  Go to the **Schedule an appointment** tab to book an appointment.

5.  Select a reason for your visit from the drop-down list.

    Related content that may help with your issue is listed at the bottom of the screen.

6.  Select a reason for your visit from the drop-down list.

7.  Select the Calendar icon and then select the date and time of the appointment.

8.  Select **Schedule Appointment**.

    You’ll receive the following notifications by email when you perform the following actions:

    -   Appointment confirmation, reminder, and cancellation.
    -   Survey email.
    **Note:** You can come back to the portal to reschedule or cancel the appointment if the appointment date hasn’t passed.