---
title: Open CSM Configurable Workspace
description: Open CRM Workspace so that you can work on customer service cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-workspaces-open.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using CRM Workspace in Customer Service Management, Manage cases, Use, Customer Service Management]
---

# Open CSM Configurable Workspace

Open CRM Workspace so that you can work on customer service cases.

## Before you begin

Role required: sn\_customerservice\_agent

## Procedure

1.  Navigate to **All** > **Workspace Experience** > **Workspaces**.

2.  Select **CSM Configurable Workspace**.

    The workspace opens in a new browser tab.