---
title: Review and approve time sheets for customer service agents
description: Managers can review time cards and time sheets for agents in their assignment groups.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/cust-service-manager-approve-time.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Time recording for Customer Service Management, Agent management, Use, Customer Service Management]
---

# Review and approve time sheets for customer service agents

Managers can review time cards and time sheets for agents in their assignment groups.

## Before you begin

Role required: sn\_customerservice\_manager

## About this task

When a time sheet is approved, the time cards are processed and used to create expense lines that reference the defined labor rate cards.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Manager** > **Time Sheets - Pending Approval**.

2.  Select a time sheet.

3.  If necessary, review the time cards associated with this time sheet in the **Time Cards** related list.

4.  Click one of the available actions.

<table id="choicetable_ffw_vvm_b1b"><tbody><tr><td id="d289988e111">

**Approve**

</td><td>

The state of the time sheet and the associated time cards changes to **Processed** and these records become read-only.

</td></tr><tr><td id="d289988e123">

**Reject**

</td><td>

The state of the time sheet and the associated time cards changes to **Rejected**. The customer service agent can modify the time sheet and submit again for approval.

</td></tr></tbody>
</table>