---
title: Activate an Engagement Messenger module
description: Activate the Engagement Messenger module that you configured so that you can embed it in your website.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-engagement-messenger-module.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Engagement Messenger, Set up self-service, Configure, Customer Service Management]
---

# Activate an Engagement Messenger module

Activate the Engagement Messenger module that you configured so that you can embed it in your website.

## Before you begin

Role required: sn\_csm\_ec.ec\_admin

Perform the following tasks:

-   [Configure Engagement Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/create-engagement-messenger-module.md).
-   [Create an identity provider \(IdP\) for Engagement Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/create-identity-providers-for-engagement-messenger.md).
-   [Configure a CORS rule for Engagement Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/create-cors-for-rest-api-ec.md).
-   [Create HTTP response headers for Engagement Messenger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/create-http-response-headers-for-ec.md).

## About this task

Unless you activate a messenger module, it would not be available for your customers to use from within your third-party website.

## Procedure

1.  Navigate to **All** > **Engagement Messenger** > **Modules**.

2.  In the Edit module column of the messenger module that you want to activate, click **Edit**.

    The guided configuration view is displayed.

3.  Select the **Implement** step.

4.  Select **Activate**.

    \[Omitted image "em-activate-module-v2.png"\] Alt text: Configure Engagement Messenger Module page highlighting Implement steps and Activate button.


## What to do next

[Embed Engagement Messenger in your web application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/embed-engagement-messenger-code-in-your-web-application.md).