---
title: View the number of portal bot-based sessions
description: Ensure customers are not incorrectly billed by viewing the number of bot-based sessions. CSM portal usage sessions are billable to customers but sometimes customers are unnecessarily charged for sessions generated due to bots, crawlers, and DDOS attacks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/bot-based-session-csp.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Customer and Consumer Service Portals, Configure portals, Set up self-service, Configure, Customer Service Management]
---

# View the number of portal bot-based sessions

Ensure customers are not incorrectly billed by viewing the number of bot-based sessions. CSM portal usage sessions are billable to customers but sometimes customers are unnecessarily charged for sessions generated due to bots, crawlers, and DDOS attacks.

## Before you begin

Role required: usage\_admin

## About this task

For all new portals you create, bot sessions are captured in the Service Portal Bot Sessions \[ua\_sp\_bot\_session\] table and all session types are captured in the Service Portal Usage \[ua\_sp\_usage\] table.

## Procedure

1.  Navigate to **All** > **Reports** > **View/Run**.

2.  Enter `customer portal usage` in the **Search** field.

3.  Select the **Customer Portal Usage** report from the drop-down list.

    The report shows the session count for all sessions and a separate count of sessions generated due to bots, crawlers, and DDoS attacks.


**Related topics**  


[Usage calculation of self-service experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)