---
title: Case create component
description: Enables you to create a case to address any issues related to products and services. You can submit new cases, providing all necessary details such as assets, product, description, urgency, and more, directly from your website. Once the case is created, you can access it in the Case list component.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/case-create-component.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure web components, Web Embeddables, Set up self-service, Configure, Customer Service Management]
---

# Case create component

Enables you to create a case to address any issues related to products and services. You can submit new cases, providing all necessary details such as assets, product, description, urgency, and more, directly from your website. Once the case is created, you can access it in the Case list component.

**Note:** Case create component supports a mobile adaptive layout.

\[Omitted image "we-case-create-comp.png"\] Alt text: Case create component instance displaying case form to submit a case related to you product in the Preview tab.