---
title: Case view component
description: Displays a detailed view of all case-related activities that help you to make effective decisions and act on a case. It also displays an activity tab and an attachments tab for case management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/case-view-web-component.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure web components, Web Embeddables, Set up self-service, Configure, Customer Service Management]
---

# Case view component

Displays a detailed view of all case-related activities that help you to make effective decisions and act on a case. It also displays an activity tab and an attachments tab for case management.

You can enable playbook guided experience in the Case view component within a case record. When enabled, it adds a process tab that displays relevant playbooks for the case record. Enabling a playbook streamlines complex workflows, confirming users follow a predefined series of steps to resolve any case.

The Case view component includes essential case details such as case number, status, priority, created on, and last updated.

**Note:** This component can show the records from any extended table of case or task table.

\[Omitted image "we-case-view-comp.png"\] Alt text: Case view component instance displaying case-related activities in the Preview tab.

\[Omitted image "we-case-view-playbook-comp.png"\] Alt text: Case view component instance displaying playbook case-related information in the Preview tab.