---
title: Configure Business and Consumer Portal
description: Configure the business and consumer portal to provide information and support for your customers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-business-portal.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure portals, Set up self-service, Configure, Customer Service Management]
---

# Configure Business and Consumer Portal

Configure the business and consumer portal to provide information and support for your customers.

## Before you begin

Role required: sp\_admin

## About this task

The Business and Consumer Portals are self-service web portals based on the ServiceNow Service Portal application.

The Business Portal supports your business-to-business \(B2B\) customers and the Consumer Portal supports your business-to-consumer \(B2C\) customers.

\[Omitted video\] Description: Configure Business and Consumer Portal

Use the portals to provide information and support for your customers. The portals provide ready-to-use features that require minimal setup. These include:

-   Header and footer with links for different customer activities.
-   The home page provides a summary of essential items to the logged-in user.
-   Hierarchical menu to systematically navigate to different portal pages.
-   Unified browse experience for knowledge and catalog through taxonomy topics.
-   List pages to browse, search, and filter through records of cases, products, orders, and others.
-   Record view pages to view key information, related actions, related lists, and quick links of a record.

You can add additional self-service capabilities such as order management by installing the respective plugin .

**Note:**

-   The Business Portal Store app is automatically installed when you install the Customer Service Portal store app \(from version 24.0.0 and above\).
-   The Consumer Portal Store app is automatically installed when you install the Consumer Portal store app \(from version 24.0.0 and above\).

For details, see [Activate the Consumer and Customer Service Portals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-consumer-portal.md).

## Procedure

1.  Navigate to **All** > **Service Portal** > **Portals**.

2.  On the Service Portals page, in the Title column, enter `*business portal` or `*consumer portal`.

3.  Select **Business Portal** or **Consumer Portal**.

    A page opens in your instance where you can configure the Business or Consumer Portal.

4.  Clear the **Inactive** check box.

    **Note:** The Business Portal and Consumer Portal is inactive by default.

5.  Select **Update**.

    You can access the Business Portal using the URL *instance-url*/business\_portal and the Consumer Portal using the URL *instance-url*/consumer\_portal.


**Related topics**  


[Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ServicePortal.md)