---
title: Configure portals
description: Set up and customize self-service portals to provide customers with access to knowledge bases, service catalogs, case management, and other essential features through configurable interfaces.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-portals.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: reference
last_updated: "2026-05-07"
reading_time_minutes: 1
breadcrumb: [Set up self-service, Configure, Customer Service Management]
---

# Configure portals

Set up and customize self-service portals to provide customers with access to knowledge bases, service catalogs, case management, and other essential features through configurable interfaces.

<table id="table_portals_nav" class="nav-card"><tbody><tr><td>

[Customer and Consumer Service Portals\[Omitted image "bus-personalized-self-service-portal.svg"\] Alt text:Set up the Customer and Consumer Service Portals to provide information and support to your customers.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-csm-service-portals.md)

</td><td>

[Business and Consumer Portal\[Omitted image "business-consumer-portal.png"\] Alt text:Set up the Business and Consumer Portal to provide self-service capabilities through configurable portal widgets.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-business-portal.md)

</td></tr></tbody>
</table>Portals provide self-service capabilities that enable customers to resolve issues independently and access information efficiently. ServiceNow offers multiple portal options to meet different organizational needs and customer preferences.

-   **[Customer and Consumer Service Portals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-csm-service-portals.md)**

    Create and enable self-service portals for your customers to support their needs efficiently. Integrate these portals with knowledge bases, communities, service catalogs, and chatbots. These portals provide a comprehensive self-service experience with features like AI-powered search, guest user access, and multi-factor authentication support.

-   **[Business and Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-business-portal.md)**

    Set up the Business and Consumer Portal to provide self-service capabilities for your users through configurable portal widgets. Enable low-code customization of portal pages to reduce maintenance effort while delivering essential features like knowledge articles, service catalogs, case management, Virtual Agent, and appointment booking to support consumer needs efficiently.


**Related topics**  


[Set up Configurable Portal widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-configurable-portal-widget.md)