---
title: Enable AI search in the Customer and Consumer Service Portals for unauthenticated users
description: An administrator activates the AI search widgets so that guest users logging in to the Customer and Consumer Service Portals can use the AI search feature.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure\_search\_csp\_guestuser.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Customer and Consumer Service Portals, Configure portals, Set up self-service, Configure, Customer Service Management]
---

# Enable AI search in the Customer and Consumer Service Portals for unauthenticated users

An administrator activates the AI search widgets so that guest users logging in to the Customer and Consumer Service Portals can use the AI search feature.

## Before you begin

Role required: sp\_admin

You must configure AI Search for the Customer and Consumer Service Portals. For more information, see [Enable and configure AI Search in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/enable-ais-sp.md).

## Procedure

1.  Navigate to **All** > **Service Portal** > **Widgets**.

2.  Search for **Typeahead Search**.

3.  Click **Typeahead Search**.

4.  Select the **Public** check box.

5.  Click **Update**.

6.  Repeat the steps for the **AI Search Assist** widget.