---
title: Walk-up Experience appointment booking administration
description: Create or modify and enable the CSM Walk-up Experience application configuration and the individual service location configurations for the Appointment Booking feature.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-admin.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience appointment booking, Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# Walk-up Experience appointment booking administration

Create or modify and enable the CSM Walk-up Experience application configuration and the individual service location configurations for the **Appointment Booking** feature.

Administrators can create, modify, and enable the Walk-up Experience application configuration. Appointment booking administrators \(appointment\_booking\_admin\) can create, modify, and enable configurations for service locations within the Walk-up Experience application.

**Walk-up Experience** is an application level configuration provided with the base system appointment booking feature. You can include as many service level configurations as needed. The service level configurations apply to the individual walk-up queue locations that exist. Administrators can modify these configurations as needed or use them as examples to create new configurations.

For detailed information on appointment booking administration, refer to [Configure appointment booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appointment.md).