---
title: Configure Walk-up Experience service channel
description: Configure the Walk-up Experience service channel to meet the needs of your walk-up agents. You can configure the way the tasks are assigned and manage interactions in the Agent Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-serv-channel.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# Configure Walk-up Experience service channel

Configure the Walk-up Experience service channel to meet the needs of your walk-up agents. You can configure the way the tasks are assigned and manage interactions in the Agent Workspace.

## Before you begin

Role required: sn\_csm\_walkup.walkup\_admin

## About this task

The Walk-up Experience service channel is viewed and configured through Advanced Work Assignment. You can modify default values and conditions as required.

## Procedure

1.  Navigate to **All** > **Advanced Work Assignment** > **Service Channels**.

    The Service Channels list displays.

2.  Select **Walk-up** to open the Walk-up Experience service channel.

3.  Refer to [Create or configure a service channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-create-service-channel.md) for detailed information regarding the Service Channel Walk-up form values and conditions.

    For more information regarding Advanced Work Assignment service channels configuring capacity and utilization, inbox layout, and overriding agent capacity for selected agents, see [Service channels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-service-channels.md).