---
title: Enable Walk-up Experience appointment-booking
description: Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to customers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-enable-appt-booking.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience appointment booking, Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# Enable Walk-up Experience appointment-booking

Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to customers.

## Before you begin

Role required: sn\_csm\_walkup.walkup\_admin

## About this task

The Appointment Booking plugin \(com.snc.appointment\_booking\) must be activated to use the application.

When you enable appointment booking, the **Schedule an appointment** tab appears on the online check-in page. Users choose a reason for the appointment and select a date a time from the available appointments.

## Procedure

1.  Navigate to **All** > **Appointment Booking** > **Appointment Booking Configuration**.

2.  Click **Walk-up Experience**.

    The **Walk-up Experience** configuration is provided with the base system **Appointment Booking** feature.

3.  Click **Active** to enable appointment booking for the Walk-up Experience application.

    Alternatively, if the feature is active you can deactivate it by clicking **Active**.

4.  In the Appointment Booking Service Configuration related list, click the name of a service.

    For Walk-up Experience, the physical location of a walk-up queue defines a service. Every walk-up queue associated with your application is a service that you must configure for appointment booking.

    The Appointment Booking Service Configuration form for the selected service opens.

5.  Click **Active** to set the field to true.

6.  Click **Update**.