---
title: Configure Walk-up Experience schedules
description: Once you know the hours of operation for your Walk-up Experience location, you can either access the base system default schedules or create schedules to associate with your walk-up location.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-schedules.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# Configure Walk-up Experience schedules

Once you know the hours of operation for your Walk-up Experience location, you can either access the base system default schedules or create schedules to associate with your walk-up location.

## Before you begin

Role required: sn\_csm\_walkup.walkup\_admin

## Procedure

1.  Navigate to **All** > **CSM Walk-up Experience** > **Administration** > **Schedules**.

    The Schedules list opens. You can view all available base-system default schedules, such as **8-5 weekdays excluding holidays**.

2.  To modify an existing base system schedule, select the schedule name, otherwise select New to create a schedule if none of the default schedules apply for your walk-up location.

3.  Complete the Schedule New record form or modify fields on an existing form.

    To complete this process and for detailed information on creating, modifying, and using schedules in the system, including a definition of all form fields, refer to [Schedules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_UseSchedules.md).