---
title: Configure Walk-up Experience surveys
description: Define surveys so that requesters can provide feedback on their satisfaction with the service quality received at a location.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-survey-configure.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [CSM Walk-up Experience customer satisfaction surveys, Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# Configure Walk-up Experience surveys

Define surveys so that requesters can provide feedback on their satisfaction with the service quality received at a location.

## Before you begin

Role required: sn\_csm\_walkup.walkup\_admin

## About this task

Creating a customer satisfaction survey requires that you first define a new survey and then use the Survey Designer to design, configure, and make it available to users.

## Procedure

1.  To view and use a base system predefined survey in the Walk-up Experience application, navigate to **CSM Walk-up Experience** > **Administration** > **Surveys**.

    The Assessment Metric Types list opens displaying the available walk-up surveys.

2.  To modify an existing walk-up survey, select the survey name, otherwise navigate to **Survey** > **View Surveys** and select **New** to define a new survey if none of the base system surveys are optimal for your walk-up location.

3.  To modify or complete the form, refer to [modify a survey definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_ModifySurveyDefinitions.md).