---
title: Configure Web Embeddables
description: Embed ServiceNow components into external websites to enable real-time data exchange without direct platform access.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/using-web-embeddables.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [web embeddables, component embedding, external website integration, API integration]
breadcrumb: [Set up self-service, Configure, Customer Service Management]
---

# Configure Web Embeddables

Embed ServiceNow components into external websites to enable real-time data exchange without direct platform access.

## Get started

The Web Embeddables homepage displays available modules, components, configuration guidance, and frequently asked questions.

## Web Embeddables overview

\[Omitted video\] Description: Web Embeddables overview video

You can configure and embed the following ServiceNow components on external websites.

-   Case list - displays multiple cases with their key details.
-   Case view - displays case-related activities and playbooks.
-   Case create - displays a form to create a case for product or service issues.
-   Catalog item - displays a form to request an item or service.
-   Knowledge article view - displays knowledge articles with details like title, author, and read time. You can rate articles and switch language.
-   Data visualization - displays data from any ServiceNow table using charts, pie graphs, and scorecards.
-   Playbook intake - enables users to submit cases using guided experiences and tracks resolution stages.
-   Catalog browse - allows you to browse and search catalog items from different catalogs and categories within a third-party website.
-   Object list - enables you to display records from different tables with their related actions in a list format.

## Web Embeddables end-to-end flow

\[Omitted image "we-end-to-end-workflow.svg"\] Alt text: Screenshot displaying steps to configure and embed a Web Embeddables component on an external site.