---
title: Playbook intake component
description: Enable you to submit a case using the playbook guided experience, which systematically captures case details and displays the stages and activities involved in resolving the case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/we-playbook-intake-comp-overview.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure web components, Web Embeddables, Set up self-service, Configure, Customer Service Management]
---

# Playbook intake component

Enable you to submit a case using the playbook guided experience, which systematically captures case details and displays the stages and activities involved in resolving the case.

You can use prefill fields or choose from various playbook experiences, and customize the display of stages, such as the number of visible stages and their horizontal or vertical orientation.

**Note:** Playbook Intake component supports a mobile adaptive layout.

\[Omitted image "we-playbook-intake-comp.png"\] Alt text: Playbook intake component instance displaying creation of case using playbook guided experience.