---
title: Customize tabs in the contextual side panel for a playbook page
description: Add customized tabs in the contextual side panel. Agents can use these tabs to view case information, add attachments, view recommendations, and perform other case-related actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customize-process-tabs-in-side-panel.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure templates and pages, Workspace, Playbooks in Customer Service Management, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Customize tabs in the contextual side panel for a playbook page

Add customized tabs in the contextual side panel. Agents can use these tabs to view case information, add attachments, view recommendations, and perform other case-related actions.

## Before you begin

Role required: workspace\_admin, ui\_builder\_admin, admin

## Procedure

1.  Navigate to **All** > **Now Experience Framework** > **UI Builder**.

2.  On the UI Builder home page, select the **Page collections** tab.

3.  Select the desired page collection.

    A [page collection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/page-collections.md) is a group of pages that you can use in multiple experiences.

4.  In the Pages and variants section, select the Create new page icon \(**+**\) to create a new page or add a variant to a page.

5.  In the Set up your page details pop-up window, enter a name for the page and then select **Continue**.

6.  Create a default page by entering a name for the variant and selecting **Create**.

    The new page appears under the Pages and variants list.

7.  Select the newly created page name.

8.  Add a component to the page collection by selecting **+Add component**.

    You can create a subpage that gets displayed in the contextual side panel.


## Result

The added component gets displayed on the UI. The location depends on where you want to create the custom content on the page.

**Related topics**  


[Configure tabs in the contextual side panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/config-csm-ws-side-panel-tabs.md)

[Customize a record page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/config-csm-ws-custom-record-page.md)

[Set record page order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/config-csm-ws-set-record-page-order.md)

[Customize UI Builder pages using components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/work-components.md)