---
title: Getting started with Customer Service Management
description: Activate the Customer Service plugin and plan your Customer Service Management implementation by installing additional plugins.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/data-management.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up your environment, Configure, Customer Service Management]
---

# Getting started with Customer Service Management

Activate the Customer Service plugin and plan your Customer Service Management implementation by installing additional plugins.

<table id="table_h5y_mp5_41c"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Activate Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_ActivateCustomerService.md)

</td><td>

As an admin, activate the Customer Service plugin \(com.sn\_customerservice\). This plugin includes demo data and activate related plugins.

</td></tr><tr><td>

[Plugins activated with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/plugins-activated-with-csm.md)

</td><td>

Refer the list of related CSM plugins that are activated after activating the Customer Service plugin.

</td></tr><tr><td>

[Additional plugins for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_CustServMgmtAddtlPluginsTable.md)

</td><td>

Refer the list of additional CSM plugins that you can activate after activating the Customer Service plugin.

</td></tr><tr><td>

[Customer Service properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-csm-properties.md)

</td><td>

Customize settings for several different features, including email communication, asset contact relationships, and the Consumer Service Portal.

</td></tr><tr><td>

[Configure foundation data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-csm-foundation-data.md)

</td><td>

Import customer information including names, addresses, and phone numbers; accounts, contacts, consumers, users, groups, group members, product models, and assets.Assign roles to groups or to individual users. Create service contracts and entitlements. Create customer relationships, asset relationships, and account teams.

</td></tr></tbody>
</table>