---
title: Data models
description: Create structured and flexible data models to represent the need across various industries.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/data-models.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up your environment, Configure, Customer Service Management]
---

# Data models

Create structured and flexible data models to represent the need across various industries.

|Task|Description|
|----|-----------|
|[Configure Service Model Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-industry-data-model.md)|Create foundational data models, such as service organizations, internal and external organizations, and households.|
|[Configure customer data models for B2B2C](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-customer-data-model-b2b2c.md)|Configure the B2B2C data model to let business customers support end consumers by creating cases and tracking services for the products and offerings they use.|