---
title: Email Interaction for CSM reference
description: Lookup data and configuration details for Email Interaction for CSM. Use these references when setting up or managing email interactions in Customer Service Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/email-interaction-for-csm-reference-section.html
release: australia
topic_type: reference
last_updated: "2026-04-03"
reading_time_minutes: 1
breadcrumb: [Reference, Customer Service Management]
---

# Email Interaction for CSM reference

Lookup data and configuration details for Email Interaction for CSM. Use these references when setting up or managing email interactions in Customer Service Management.