---
title: Enable language selection for guest users
description: The language selector widget enables guest users and unauthenticated users to select, view, and update content in their preferred language.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/enable-language-selection-guest-users-businessportal.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Business Portal, Customer communication, Use, Customer Service Management]
---

# Enable language selection for guest users

The language selector widget enables guest users and unauthenticated users to select, view, and update content in their preferred language.

When a user selects a preferred language, the portal content reloads into the selected language. The widget is enabled by default on the Knowledge portal, the Customer Service Management portal, and the Consumer Service portal. Users can map their languages with regions to view all available languages in the form of a pop-up on the same screen.

To enable the language selector on the business portal, see [Enable a language selector in portal headers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-header-menu.md).



\[Omitted image "lang-selector-widget-grouped.png"\] Alt text: Language selector widget with languages grouped by region.

If languages aren’t grouped, users can view all available languages as a full-screen experience.

**Note:** The full screen mode is available in the mobile view.



\[Omitted image "lang-selector-widget-ungrouped.png"\] Alt text: Language selector widget with languages in an ascending order without region grouping.

**Parent Topic:**[Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_CustomerServiceManagement.md)

**Related topics**  


[Enable language selector widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-header-menu.md)

[Service Portal properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/properties-service-portal.md)

[Create regions for language selection in portals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-regions.md)