---
title: Create a field recommendation for recommending assignment group field value
description: Create a field recommendation that you can select when configuring a recommended action. This field recommendation suggests an assignment group field value on a case record for a router issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/ex-create-field-recommendation-assg-grp.html
release: australia
topic_type: task
last_updated: "2026-06-25"
reading_time_minutes: 1
breadcrumb: [Example: Recommend an assignment group for a router issue, Example configurations, Recommended Actions configuration, Implement Intelligence, Configure, Customer Service Management]
---

# Create a field recommendation for recommending assignment group field value

Create a field recommendation that you can select when configuring a recommended action. This field recommendation suggests an assignment group field value on a case record for a router issue.

## Before you begin

Use the CSM default record page or the CSM Interaction record page to display field recommendations in CSM Configurable Workspace. For setting the CSM default record page or the CSM Interaction record page as the default page, see [Set record page order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/config-csm-ws-set-record-page-order.md).

Role required: sn\_nb\_action.next\_best\_action\_author, or admin

## About this task

Creating a field recommendation involves two main steps:

-   Creating inputs for the field recommendation.
-   Creating instructions about how to recommend values by configuring a definition for each field.

## Procedure

1.  Navigate to **All** > **Recommended Actions** > **Action Types** > **Field Recommendations**.

2.  Select **New** on the Field Recommendations list.

3.  In the **Name** field, enter `Field recommendation for assignment group`.

4.  In the **Table** field, select `Case [sn_customerservice_case]` so that you can populate field recommendation for the **Assignment group** field on a case record.

5.  Save the record to display the related lists.

6.  In the Field Recommendation Inputs related list, select **New** to create an input.

    1.  In the **Type** field, select Reference.

    2.  In the **Label** field, enter `Assignment group`.

        The **Column name** field is auto-filled.

    3.  In the Reference specification related list, configure the following fields.

        |Field|Action|
        |-----|------|
        |Reference|Select the `Group [sys_user_group] table.`|
        |Reference qual condition|Select the `Active | is | true` condition.|

    4.  Select **Update**.

7.  In the Field recommendation definitions related list, select **New** to create a definition.

    1.  In the **Name** field, enter `Assignment group for router issue definition`.

    2.  In **Field**, select the Assignment group field.

    3.  In the **Recommendation message** field, enter `You can assign this issue to` and use the pill-picker to add the recommended value **Field recommendation inputs** > **Assignment group** as part of the message.

        **Note:** If the resource generator returns an empty field value, the recommendation message isn’t displayed.

    4.  In the **Recommendation Method** list, select Recommend only.

    5.  Select **Submit**.