---
title: Guest users experience on Consumer Portal
description: Guest users can access the Consumer Portal home page and view public elements, including the header, menu, footer, and banner widgets, without logging in.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/guest-users-experience-consumer-portal.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# Guest users experience on Consumer Portal

Guest users can access the Consumer Portal home page and view public elements, including the header, menu, footer, and banner widgets, without logging in.

Guest users landing on the Consumer Portal can access the home page and several public elements, including the header, menu, footer, and banner widgets, which feature the **Browse Services** and **FAQs** buttons.

They can also view taxonomy topic cards showcasing public content, such as articles and catalog items, and the Knowledge quick link widget displaying public articles.

However, on selecting any card, button, or menu items, the guest users are redirected to the login page.

**Parent Topic:**[Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_CustomerServiceManagement.md)

**Related topics**  


[Guest users experience on Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/guest-users-experience-business-portal.md)

[Enable language selection for guest users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/enable-language-selection-guest-users-businessportal.md)