---
title: Import product models with guided setup
description: A product is a type of good or service that your company sells and supports. Product models identify different types of products, such as service, hardware, software, or consumables.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/import-csm-product-models.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Product models, Configure product data, Product data, Set up your environment, Configure, Customer Service Management]
---

# Import product models with guided setup

A product is a type of good or service that your company sells and supports. Product models identify different types of products, such as service, hardware, software, or consumables.

## Before you begin

Role required: csm\_guided\_setup\_user or admin

## About this task

Information for each type of product model is stored in a different table. For example, service product models are stored in the Service Model \[cmdb\_service\_product\_model\] table.

**Note:** Product models require the Model Management plugin \(com.snc.model\).

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Guided Setup** and click **Get Started**.

2.  In the Foundation Data category, click **Get Started** and then click **Import Product Models**.

3.  Upload data from an external data source into an import set.

4.  Create a transform map.

5.  Execute the transform map to transfer the data.

6.  Verify that the data records are imported into the target table.