---
title: Components installed with additional plugins for Customer Service Management
description: Several types of components are installed with the additional plugins for the Customer Service Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/inst-wi-cust-serv-addtl-plugins.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Reference, Customer Service Management]
---

# Components installed with additional plugins for Customer Service Management

Several types of components are installed with the additional plugins for the Customer Service Management application.

<table id="table_mrp_y2l_mcc"><thead><tr><th>

 

</th><th>

 

</th></tr></thead><tbody><tr><td>

[Components installed with CTI Softphone](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithCCTISoftphone.md)

</td><td>

-   Tables
-   Business rules
-   Script includes

</td></tr><tr><td>

[Components installed with Customer Service CTI Demo Data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithCustServCTIDemoData.md)

</td><td>

Business rules

</td></tr><tr><td>

[Components installed with OpenFrame](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithOpenFrame.md)

</td><td>

-   Tables
-   Roles
-   Business rules
-   Script includes
-   UI macros

</td></tr><tr><td>

[Components installed with Special Handling Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithSpecHandNotes.md)

</td><td>

-   Tables
-   Roles
-   Properties
-   Business rules
-   Client scripts
-   Script includes

</td></tr><tr><td>

[Components installed with Targeted Communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_TargetCommInstalledComponents.md)

</td><td>

-   Tables
-   Roles
-   Properties

</td></tr><tr><td>

[Components installed with Knowledge Product Entitlements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_KnowProdEntitlementCompInstalled.md)

</td><td>

-   Business rules
-   Properties

</td></tr><tr><td>

[Components installed with Self Service Password Reset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithSSPasswordReset.md)

</td><td>

Script includes

</td></tr></tbody>
</table>