---
title: Install the ServiceNow Add-in for Microsoft Outlook
description: Installing the ServiceNow Add-in for Microsoft Outlook enables you to interact with the ServiceNow platform from within Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/install-servicenow-outlook.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating with Microsoft Outlook, Integrate, Customer Service Management]
---

# Install the ServiceNow Add-in for Microsoft Outlook

Installing the ServiceNow Add-in for Microsoft Outlook enables you to interact with the ServiceNow platform from within Microsoft Outlook.

## Before you begin

Role required: sn\_customerservice.contact\_manager

Your admin must provide you with the `manifest.xml` file by logging into the ServiceNow instance and enabling the ServiceNow Add-Ins for Office

## Procedure

1.  Navigate to Microsoft Outlook in your ServiceNow instance.

2.  In Microsoft Outlook, click the ellipsis \(…\) in the menu bar.

3.  Select **Get Add-ins**.

4.  In the **Office Add-ins** window, navigate to **All add-ins** > **My add-ins**.

5.  From the **Custom add-ins** tile and select **Add from file** from the **Add a custom add-in** drop-down list.

6.  Select the `manifest.xml` file that your admin provided.

7.  Click **Install**.

8.  Click **ServiceNow add-in** in Microsoft Outlook to open the login page.

9.  Log in with your ServiceNow instance credentials \(the same credentials you use to log into the ServiceNow platform\).

10. Select **Allow** to authorize the connection.


## Result

You can now connect to your account on your ServiceNow instance and interact with its records from within Microsoft Outlook.