---
title: Integrating with Microsoft Outlook
description: Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/integrating-with-microsoft-outlook.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrate, Customer Service Management]
---

# Integrating with Microsoft Outlook

Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook.

The following plugins are required to enable you to interact with the ServiceNow platform and customers from within Microsoft Outlook:

-   ServiceNow Add-In for Microsoft Outlook \(com.sn\_outlook\_addin\)
-   CSM Extension for Proxy Contacts \(com.snc.csm\_proxy\_contacts\)