---
title: Integration with Sales Customer Relationship Management
description: Integrate Service Model Foundation with Sales Customer Relationship Management to enable business organizations \(formerly business locations\) to operate as sellers. This integration triggers sales quote generation, order capture, and fulfillment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/integration-with-sales-and-order-management.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Integration with Sales Customer Relationship Management

Integrate Service Model Foundation with Sales Customer Relationship Management to enable business organizations \(formerly business locations\) to operate as sellers. This integration triggers sales quote generation, order capture, and fulfillment.

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).

## Integrate with Order Management

Install the Order Management Business Locations plugin \(com.snc.business\_location\_orm\) to integrate Service Model Foundation with Order Management. You can manage customer orders and empower channel partner staff to create, modify, and track orders throughout the sales process with the integration of Service Model Foundation with Order Management.

Organization staff can create orders for customers to monitor and manage the orders for their locations effectively. To learn more about the integration of Order Management with Service Model Foundation, see [Order Management for business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/order-managment-for-business-location.md).

## Integrate with Quote Management

Install the Quote Management Business Organization plugin \(com.snc.business\_organization\_qm\) to integrate Service Model Foundation with Quote Management.

The integration of Quote Management with Service Model Foundation application helps to update and manage integrations with downstream functionalities such as sales orders and other related processes. To learn more about the integration with Quote Management, see [Quote management for business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/quote-management-for-business-location.md).

## Integrate with Opportunity Management

Install the Opportunity Management business location plugin \(com.snc.business\_organization\_opptym\) to integrate Service Model Foundation with Opportunity Management.

This integration enables business organization \(formerly business location\) based sales representatives to create, modify, and track sales opportunities throughout the sales process, ensuring they can address customer needs effectively and provide updates on opportunity status. The feature supports business organizations \(such as dealerships, stores, franchises, and resellers\) which play a role in delivering customer service and driving product and service sales. For details, see [Opportunity Management for business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/opportunity-management-for-business-location.md).

|Roles|Description|
|-----|-----------|
|sn\_bus\_loc.org\_b2b\_sales\_order\_specialist|Role assigned to organization staff to create and manage Leads, Quotes, Opportunities, and Orders for accounts.|
|sn\_bus\_loc.org\_b2b\_sales\_rep|Role assigned to organization staff to create and manage Leads, Opportunity, and Quotes for accounts.|
|sn\_bus\_loc.org\_b2c\_sales\_order\_specialist|Role assigned to organization staff to create and manage Leads, Quotes, Opportunities, and Orders for consumers.|
|sn\_bus\_loc.org\_b2c\_sales\_rep|Role assigned to organization staff to create and manage Leads, Quotes, and Opportunities for consumers.|
|sn\_bus\_loc.org\_sales\_mgr|Role assigned to organization staff to create and manage account and consumer related Leads, Quotes, Opportunities, and Orders for their hierarchy.|

**Related topics**  


[Order Management for business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/order-managment-for-business-location.md)

[Quote management for business organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/quote-management-for-business-location.md)

[Opportunity Management for business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/opportunity-management-for-business-location.md)