---
title: Invoice case line form
description: The invoice case line form displays details about an invoice case line.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/invoice-case-lines-form.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Case Management for Invoice Operations, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Invoice case line form

The invoice case line form displays details about an invoice case line.

<table id="table_vyg_gzg_lvb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">

Invoice Case Line

</td></tr><tr><td>

Number

</td><td>

The automatically generated record number. The prefix for numbers from the Invoice Case Line table is **INVCSL**.

</td></tr><tr><td>

Parent case

</td><td>

The parent invoice case for this invoice case line record.

</td></tr><tr><td>

Account

</td><td>

The name of the company that the invoice case is opened for.

</td></tr><tr><td>

Contact

</td><td>

The name of the customer contact for the invoice case.

</td></tr><tr><td>

Dispute code

</td><td>

Indicates the type of dispute for which the invoice case line has been created.-   Incorrect product/service
-   Pricing discrepancy
-   Incorrect quantity
-   Incorrect customer details
-   Other

</td></tr><tr><td>

Short description

</td><td>

A brief description of the issue or request.

</td></tr><tr><td>

Description

</td><td>

A more detailed description of the issue or request.

</td></tr><tr><td>

Invoice line

</td><td>

A reference field that displays the invoice line that is being disputed.

</td></tr><tr><td>

State

</td><td>

The current state of the invoice case line record:-   Draft
-   New
-   Work in Progress
-   Awaiting Info
-   Resolved - Accepted
-   Resolved - Denied
-   Canceled

</td></tr><tr><td>

Priority

</td><td>

The assigned priority:-   1 — Critical
-   2 — High
-   3 — Moderate
-   4 — Low \(default\)

</td></tr><tr><td>

Assigned to

</td><td>

The agent assigned to the invoice case.

</td></tr><tr><td>

Assignment group

</td><td>

The group assigned to the invoice case.

</td></tr><tr><td class="sub-head" colspan="2">

Part number

</td></tr><tr><td>

Invoiced part number

</td><td>

The original part number of the invoiced good or service.

</td></tr><tr><td>

Disputed part number

</td><td>

The disputed part number of the invoiced good or service.

</td></tr><tr><td>

Approved part number

</td><td>

The approved part number of the invoiced good or service.

</td></tr><tr><td class="sub-head" colspan="2">

Quantity

</td></tr><tr><td>

Invoiced quantity

</td><td>

The original invoiced quantity of the invoiced good or service billed.

</td></tr><tr><td>

Disputed quantity

</td><td>

The disputed quantity of the invoiced good or service billed.

</td></tr><tr><td>

Approved quantity

</td><td>

The approved quantity of the invoiced good or service billed.

</td></tr><tr><td class="sub-head" colspan="2">

Amount

</td></tr><tr><td>

Invoiced amount

</td><td>

The amount of the invoiced good or service.

</td></tr><tr><td>

Disputed amount

</td><td>

The disputed amount of the invoiced good or service.

</td></tr><tr><td>

Approved amount

</td><td>

The approved amount of the invoiced good or service.

</td></tr><tr><td class="sub-head" colspan="2">

Discount amount

</td></tr><tr><td>

Invoiced discount amount

</td><td>

The invoiced discount amount of the invoiced good or service.

</td></tr><tr><td>

Disputed discount amount

</td><td>

The disputed discount amount of the invoiced good or service.

</td></tr><tr><td>

Approved discount amount

</td><td>

The approved discount amount of the invoiced good or service.

</td></tr><tr><td class="sub-head" colspan="2">

Billing location

</td></tr><tr><td>

Invoiced billing location

</td><td>

The invoiced billing location of the invoice.

</td></tr><tr><td>

Requested billing location

</td><td>

The requested billing location of the invoice.

</td></tr><tr><td class="sub-head" colspan="2">

Shipping location

</td></tr><tr><td>

Invoiced shipping location

</td><td>

The original shipping location of the invoiced good or service.

</td></tr><tr><td>

Requested shipping location

</td><td>

The requested shipping location of the invoiced good or service.

</td></tr><tr><td class="sub-head" colspan="2">

Resolution

</td></tr><tr><td>

Resolution code

</td><td>

The resolution provided for the disputed invoice line item.-   None
-   Solved - Credit
-   Solved - Write Off
-   Solved - Settlement
-   Solved - Invalid Dispute

</td></tr><tr><td>

Close notes

</td><td>

Additional notes made by the user who closes the case.

</td></tr><tr><td class="sub-head" colspan="2">

Notes

</td></tr><tr><td>

Additional comments \(Customer visible\)

</td><td>

Customer-viewable comments. Each comment is inserted into the Activity field when the user saves the record.

</td></tr><tr><td>

Work notes \(Private\)

</td><td>

Information about how to resolve the case, or steps taken to resolve it, if applicable.

</td></tr></tbody>
</table>