---
title: Log in to the Consumer Portal
description: Log in to the Consumer Portal to access your cases, products, and profile information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/log-in-to-consumer-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use Consumer Portal, Customer communication, Use, Customer Service Management]
---

# Log in to the Consumer Portal

Log in to the Consumer Portal to access your cases, products, and profile information.

## Before you begin

Role required: sn\_customerservice.consumer

## Procedure

1.  Go to the Consumer Portal.

    You can access the Consumer Portal using the URL, <servicenow instance URL>/consumer\_portal.

2.  Select **Log in** in the portal header.

3.  Enter username and password on the Log in pop-up.

4.  Select **Log in**.


## Result

You’re logged in to the Consumer Portal and your name and profile picture appears in the portal header.

**Related topics**  


[Register for the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/consumer-portal-registration.md)

[Change your password from the Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/password-change-consumer-portal.md)