---
title: Log in to the Consumer Service Portal
description: Use the name and password that you created during the registration process to log in to the Consumer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/log-in-to-consumer-service-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the Consumer Service Portal, Customer communication, Use, Customer Service Management]
---

# Log in to the Consumer Service Portal

Use the name and password that you created during the registration process to log in to the Consumer Service Portal.

## Before you begin

Role required: sn\_customerservice.consumer

## Procedure

1.  Navigate to the Consumer Service Portal.

2.  Select **Log in** in the portal header.

3.  Fill in the fields on the Log in pop-up window.

4.  Select **Log in**.

    You are logged in to the Consumer Service Portal and your name and profile picture appears in the portal header.


**Related topics**  


[Register for the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-a-consumer-registration.md)

[Change your password from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/change-password-consumer-portal.md)