---
title: Manage customer registration requests from Business Portal
description: Users with the customer administrator role can approve or reject registration requests that customers submit from the business portal.Approve a registration request from a user that was submitted from the business portal with a valid registration code.Reject a registration request from a user that was submitted from Business Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/manage-cust-registration-requests-business-portal.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Business Portal, Customer communication, Use, Customer Service Management]
---

# Manage customer registration requests from Business Portal

Users with the customer administrator role can approve or reject registration requests that customers submit from the business portal.

**Related topics**  


[Customer contact self-registration on Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_Business-PortalSelfRegistration.md)

## Approve a registration request with a valid registration code on Business Portal

Approve a registration request from a user that was submitted from the business portal with a valid registration code.

### Before you begin

Role required: sn\_customerservice.customer\_admin

### Procedure

1.  Navigate to the business portal.

2.  Select **Notifications** > **View all notifications**.

    The Approvals card displays registration requests.

3.  Select the desired request from the Approvals card.

4.  Select **Approve**.

    A user account is created and an email is sent to the contact’s email address with a user ID and temporary password. The user is also assigned these roles: sn\_esm\_user and snc\_external.


**Related topics**  


[Reject a registration request]()

[Manage customer registration requests from Business Portal]()

## Reject a registration request

Reject a registration request from a user that was submitted from Business Portal.

### Before you begin

Role required: sn\_customerservice.customer\_admin

### Procedure

1.  Navigate to the business portal.

2.  Select **Notifications** > **View all notifications**.

    The Approvals card displays registration requests.

3.  Select the desired request from the Approvals card.

4.  Select **Reject**.

    A rejection email is sent to the requester’s email address.


**Related topics**  


[Approve a registration request with a valid registration code on Business Portal]()

[Manage customer registration requests from Business Portal]()