---
title: Manage special handling notes
description: Get critical information about specific customers and empower agents in delivering personalized and efficient service with special handling notes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/manage-special-handling-notes.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Agent management, Use, Customer Service Management]
---

# Manage special handling notes

Get critical information about specific customers and empower agents in delivering personalized and efficient service with special handling notes.

Use the Special Handling Notes application to generate notes that highlight crucial information about individual records, like case or account records, ensuring users are well informed. For more info, see [Special handling notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_OnScreenAlerts.md)

| | |
|---|---|
|[Create a special handling note](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_CreateAnOnScreenAlert.md)|Create a special handling note for a record, such as a customer service case.|
|[Update a special handling note](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_UpdateAnOnScreenAlert.md)|Update a special handling note for a record.|
|[Delete a special handling note](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_DeleteAnOnScreenAlert.md)|Delete a special handling note for a record.|
|[Delete a special handling note from a form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_DeleteAnOnScreenAlertFromForm.md)|Delete a special handling note for a record from the Special Handling Notes list on the form.|