---
title: Integrating with consumer messaging apps
description: Integrate Customer Service Management with each consumer messaging app to deliver a conversational mobile messaging experience for consumers and customer contacts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/messg-integrate-channels.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integrate, Customer Service Management]
---

# Integrating with consumer messaging apps

Integrate Customer Service Management with each consumer messaging app to deliver a conversational mobile messaging experience for consumers and customer contacts.

Engage customers wherever they are with useful conversations​ by enabling them to message anytime to your company's account using their choice of messaging apps. Consumers and customer contacts can start conversations with a virtual agent by sending messages to your company's designated mobile number. They can also select to chat with a live agent from the same messaging app.

The following consumer messaging apps can be integrated with Customer Service Management:

-   WhatsApp: [Integrating WhatsApp with Customer Service Management through Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/messg-integrate-whatsapp-csm.md) and [Integrating WhatsApp with Customer Service Management using the WhatsApp Cloud API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/messg-integrating-whatsapp-with-csm-whatsapp-cloud.md).
-   LINE: [Integrating LINE with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/messg-integrate-line-csm.md).
-   Facebook Messenger: [Integrating Facebook Messenger with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/messg-integrate-fbm-csm.md).
-   Apple Messages for Business: [Integrating Apple Messages for Business with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/integrate-amb-with-csm.md).