---
title: Install the ServiceNow Otto for CSM Complaint Case application
description: You can install the ServiceNow Otto for CSM Complaint Case application \(sn\_cmpl\_gen\_ai\) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application installs related ServiceNow Store applications and plugins if they are not already installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-collection.html
release: australia
product: Now Assist for CSM
classification: now-assist-for-csm
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Accelerate complaint case handling collection, Use agentic AI in CSM, ServiceNow Otto for CSM, Customer Service Management]
---

# Install the ServiceNow Otto for CSM Complaint Case application

You can install the ServiceNow Otto for CSM Complaint Case application \(sn\_cmpl\_gen\_ai\) if you have the admin role.The application installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

-   Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
-   Review the [Complaint Case AI Agents collection](https://store.servicenow.com/store/app/28e701b94762ba1002872f46736d4328) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

## About this task

The following item is installed with ServiceNow Otto for CSM Complaint Case: Plugin: Complaint Case AI Agent collection \(sn\_complaint\_ai\)

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the ServiceNow Otto for CSM Complaint Case application \(sn\_cmpl\_gen\_ai\) using the filter criteria and search bar.

    You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

    A list of the versions available to you are displayed.

3.  Select a version from the list and select **Install**.

    In the Review Installation Details dialog box, any dependencies installed with your application are listed.

4.  If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.

5.  Select **Install**.