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Navigate in Core UI
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1. Go to **All** > **Interaction**
The interactions list view appears.
- Remove the default **My Interactions** filter to see all interactions
- Apply filter for **Email** interaction type to view interactions with sentiment analysis
You can analyze the Sentiment and Sentiment trend for the interaction list.
**Important:** By default, sentiment and sentiment trend values aren't displayed in the list view, even when the skill is enabled. You must manually personalize the list view to add these columns. To add sentiment columns do the following:
1. Navigate to the desired list page, for example, case list.
2. Right-click the column header and select **List Layout**.
3. Search for Sentiment\[+\], expand it, and move Sentiment and Sentiment Trend to the Selected list.
4. Select **Save**.The sentiment columns now appear in the list view.
2. Select an interaction.
The interaction form view appears.
3. In the Sentiment field, select the information icon \[Omitted image "circle-info-outline-24.svg"\] Alt text: icon for seeing more details about sentiment. to see the reasons for the sentiment.
**Important:** By default, sentiment and sentiment trend values aren't displayed in the form view, even when the skill is enabled. You must manually personalize the form view to add these columns. To add sentiment columns do the following:
1. Open an interaction record.
2. Select and hold the form header and select **Configure** > **Form Layout**.
**Tip:** You must select and hold the list header and select **Configure** > **Form Layout** > **.**.
3. In the form layout editor, locate the Sentiment section.
4. Expand Sentiment\(sn\_ai\_sentiment\)+.
5. Select and drag the fields you want to display on the form:
- Sentiment \(current sentiment state\)
- Sentiment Score
- Sentiment Trend \(declining, improving, stable\)
- Sentiment Reasoning
6. Position the fields in your desired location on the form.
7. Save the form layout.
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Navigate in CRM Workspace
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1. Go to **Workspaces** > **CSM Configurable Workspace**
2. Select the List icon \[Omitted image "List\_MenuIcon.png"\] Alt text: icon for seeing the list of interactions.
3. Go to **Interactions** > **My interactions**
The CRM Workspace list view for interactions appears.
4. Select an interaction.
The CRM Workspace form view appears.
5. Select the information icon \[Omitted image "circle-info-outline-24.svg"\] Alt text: The information icon provides an explanation for why a particular sentiment has been assigned to see the reasons for the sentiment.
**Important:** By default, sentiment and sentiment trend values aren't displayed in the list view, even when the skill is enabled. You must manually personalize the list view to add these columns. To add sentiment columns do the following:
1. Select the list personalization icon.
2. Navigate to Sentiment.
3. Expand Sentiment\(sn\_ai\_sentiment\)+.
4. Select the fields to display:
- Sentiment \(current sentiment state\)
- Sentiment Score
- Sentiment Trend \(declining, improving, stable\)
- Sentiment Reasoning
5. Save the personalized view.
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