---
title: Onboard an Outsourced Service Provider agent
description: An Outsourced Service Provider \(OSP\) manager can onboard OSP agents to manage and fulfill cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/onboard-osp-agent.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Outsourced Service Provider manager tasks, Agent management, Use, Customer Service Management]
---

# Onboard an Outsourced Service Provider agent

An Outsourced Service Provider \(OSP\) manager can onboard OSP agents to manage and fulfill cases.

## Before you begin

Role required: sn\_csm\_ocs.ext\_manager

## Procedure

1.  Navigate to **All** > **Outsourced Customer Service** > **Onboard Agent**.

2.  Fill in the fields on the Onboard Outsourced Service Provider agent or manager form, as appropriate.

    |Option|Description|
    |------|-----------|
    |**First Name**|The first name of the agent.|
    |**Last Name**|The last name of the OSP agent.|
    |**User ID**|A unique ID for the OSP agent.|
    |**Email**|The OSP agent's email address.|
    |**Mobile Phone**|The OSP agent's mobile phone number.|
    |**Business Phone**|The OSP agent's business phone number.|
    |**Assignment Group**|Select the group to which you belong.|

3.  Click **Submit**.

    **Note:** Once onboarding is complete, a password reset email is sent to the agent's email address.